What is CEAVEO?
CEAVEO is a German software company based in Schleswig-Holstein. We build AI-powered cloud software for small and mid-sized businesses — bundled under the SERVICESinhouse platform. Made in Germany.
FAQ
General questions about CEAVEO and the SERVICESinhouse platform
CEAVEO is a German software company based in Schleswig-Holstein. We build AI-powered cloud software for small and mid-sized businesses — bundled under the SERVICESinhouse platform. Made in Germany.
A core belief at CEAVEO: every SME deserves access to professional infrastructure that used to be reserved for large corporations. We see ourselves as "the sling in David's hand" — AI does the work, humans make the decisions. That lets even small businesses operate on equal footing with corporations, authorities and major customers.
No. The platform and all its products are workflow and productivity tools. CEAVEO LEGALinhouse does not provide legal advice or legal services under the German Legal Services Act (RDG). All AI-generated content is a draft and requires qualified human review.
Our products are for commercial users only (B2B) pursuant to § 14 BGB. Target audience: small and mid-sized businesses — from sole proprietors to 200 employees.
CEAVEO is headquartered in Schleswig-Holstein, Germany. All customer data is processed and stored in the EU (Frankfurt am Main).
SERVICESinhouse is the shared cloud platform on which all CEAVEO products run — one login, one infrastructure, one bill. The platform is modular: customers license only the products they need.
Four products on the SERVICESinhouse platform:
These products are currently being developed and used internally. The next step is the public BETA phase. Detailed information on features and release timing will follow shortly before each BETA release. To register for early access, please contact us.
BETA products are provided "as is". They may contain bugs, instability or data loss. The warranty is limited to basic technical functionality; the availability SLA is 95% (instead of 99.5%). We recommend not running business-critical processes in BETA and not processing personal data without a prior risk assessment. Details in the Terms of Service § 9 para. 8.
No. All products are pure cloud SaaS solutions with browser access — no installation, no local IT maintenance. Log in and start right away.
The interface is available in German and English. The AI assistants support additional languages for analysis, chat and document processing.
All products start from € 9 / month incl. AI credit. Billing consists of a platform fee (by plan) and an included CT credit (CEAVEO Token) for usage-based services. Additional CT can be purchased with volume discounts. All prices are net, plus 19% VAT. Our Terms of Service apply.
No. The contract is a monthly subscription with 14 days' notice to the end of the month. Other billing periods are not offered at this time.
CT (CEAVEO Token) is the universal billing unit of the platform. 1 CT corresponds to about 1,000 AI tokens (the technical processing units used by external AI services) — so you pay in understandable CT, not in technical micro-units.
CT are used for:
CT consumption is shown transparently before and after every action. Unused monthly credit expires at the end of the billing month; purchased CT packages are valid for 12 months.
All customer data is stored in ISO 27001-certified data centres in Frankfurt am Main, Germany. Processing is fully GDPR-compliant. Encryption: TLS 1.3 in transit, AES-256 at rest. Multi-factor authentication (MFA) is mandatory for all user accounts.
The platform uses a multi-tenant architecture with strict tenant separation at the database level. No shared records between tenants.
Yes. The data processing agreement (DPA) under Art. 28 GDPR is part of our Terms of Service and can be retrieved from and concluded electronically in your account. Executing the DPA is a prerequisite for using the software.
No. Customer data is explicitly not used to train external AI models. AI requests are transmitted to the third-party providers in encrypted form; personal data is pseudonymised before AI processing. AI processing takes place within the EU.
Yes. In line with the EU AI Act (Regulation (EU) 2024/1689), all AI-generated content is labelled as such in the user interface. Every AI call is logged.
Detailed FAQs will follow for each product shortly before the respective BETA release.