What is CEAVEO?
CEAVEO is a German software company based in Schleswig-Holstein. We build AI-powered cloud software for small and mid-sized businesses — bundled under the SERVICESinhouse platform. Made in Germany.
FAQ
General questions about CEAVEO and the SERVICESinhouse platform
CEAVEO is a German software company based in Schleswig-Holstein. We build AI-powered cloud software for small and mid-sized businesses — bundled under the SERVICESinhouse platform. Made in Germany.
A core belief at CEAVEO: every SME deserves access to professional infrastructure that used to be reserved for large corporations. We see ourselves as "the sling in David's hand" — AI does the work, humans make the decisions. That lets even small businesses operate on equal footing with corporations, authorities and major customers.
No. The platform and all its products are workflow and productivity tools. CEAVEO LEGALinhouse does not provide legal advice or legal services under the German Legal Services Act (RDG). All AI-generated content is a draft and requires qualified human review.
Our products are for commercial users only (B2B) pursuant to § 14 BGB. Target audience: small and mid-sized businesses — from sole proprietors to 200 employees.
CEAVEO is headquartered in Schleswig-Holstein, Germany. All customer data is processed and stored in the EU (Frankfurt am Main).
CEAVEO is a UG (haftungsbeschränkt) — a German limited-liability company — with its registered seat in Germany. CEAVEO Inc. (Corporation) was originally incorporated in the USA and was initially intended to operate in the EU through a German branch. Due to the regulatory environment (GDPR, US CLOUD Act), an independent German company was founded instead, with no dependencies on the Corporation. The UG (haftungsbeschränkt) was a natural fit for the founding phase.
Even though those legal questions have since been resolved, there is no reason for a SaaS provider to convert the UG into a GmbH prematurely — apart from the image of a UG, which is negligible. In any case, CEAVEO is based in Germany for the German-speaking (DACH) market and adequately covered for liability through commercial liability insurance.
SERVICESinhouse is the shared cloud platform on which all CEAVEO products run — one login, one infrastructure, one bill. The platform is modular: customers license only the products they need.
Four products on the SERVICESinhouse platform:
These products are currently being developed and used internally. The next step is the public BETA phase. Detailed information on features and release timing will follow shortly before each BETA release. To register for early access, please contact us.
BETA products are provided "as is". They may contain bugs, instability or data loss. The warranty is limited to basic technical functionality; the availability SLA is 95% (instead of 99.5%). We recommend not running business-critical processes in BETA and not processing personal data without a prior risk assessment. Details in the Terms of Service § 9 para. 8.
No. All products are pure cloud SaaS solutions with browser access — no installation, no local IT maintenance. Log in and start right away.
The interface is available in German and English. The AI assistants support additional languages for analysis, chat and document processing.
CEAVEO uses a uniform monthly-allowance pricing model with four tiers — across LEGALinhouse, PUBLISHinhouse, RECEPTIONinhouse and VOICEinhouse:
The base fee is the monthly minimum and includes a fixed CT allowance at the tier's per-CT rate. Usage above the included allowance is billed at the same per-CT rate and runs against an individual credit limit. All prices are net, plus 19% VAT, per the current price list. Terms: ceaveo.com/agb.html.
No. Tier changes and cancellations are possible at any time, in both directions, taking effect at month-end with 7 days' notice. Billing is monthly by invoice; payment due in 14 days net.
No. Provisioning, subdomain and standard configuration are part of the product. Self-service onboarding (wizard, demo videos, help articles) is included in every tier at no extra charge. Training is optional — Quickstart session €90, Standard onboarding €290, Premium onboarding individual.
CT (CEAVEO Token) is the universal billing unit of the platform. 1 CT corresponds to about 1,000 AI tokens (the technical processing units used by external AI services) — so you pay in understandable CT, not in technical micro-units.
CT are used for:
CT consumption is shown transparently before and after every action. Unused monthly base-fee allowance expires at the end of the billing month. Failed AI requests are never billed (bill-on-success).
All customer data is stored in ISO 27001-certified data centres in Frankfurt am Main, Germany. Processing is fully GDPR-compliant. Encryption: TLS 1.3 in transit, AES-256 at rest. Multi-factor authentication (MFA) is mandatory for all user accounts.
The platform uses a multi-tenant architecture with strict tenant separation at the database level. No shared records between tenants.
Yes. The data processing agreement (DPA) under Art. 28 GDPR is part of our Terms of Service and can be retrieved from and concluded electronically in your account. Executing the DPA is a prerequisite for using the software.
No. Customer data is explicitly not used to train external AI models. AI requests are transmitted to the third-party providers in encrypted form; personal data is pseudonymised before AI processing. AI processing takes place within the EU.
Yes. In line with the EU AI Act (Regulation (EU) 2024/1689), all AI-generated content is labelled as such in the user interface. Every AI call is logged.
Detailed FAQs will follow for each product shortly before the respective BETA release.